Wall 2 Wall Building Supply ("Wall 2 Wall", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website w2wbuildingsupply.com, make a purchase, or otherwise interact with us. By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our site.

1. Information We Collect

We may collect the following types of personal information: • Name, email address, phone number, and billing/shipping address • Payment information (processed securely through third-party providers; we do not store card details) • Account credentials if you create an account on our site • Order history and transaction details • Communications you send us via email, chat, or contact forms • Device and browser information, IP address, and browsing behavior on our site • Location data based on IP address or shipping address

2. How We Collect Information

We collect information in the following ways: • Directly from you when you place an order, create an account, or contact us • Automatically through cookies, web beacons, and similar tracking technologies as you browse our site • From third-party services such as payment processors, shipping carriers, and analytics providers

3. How We Use Your Information

We use the information we collect to: • Process and fulfill your orders, including shipping and returns • Communicate with you about your orders, account, or inquiries • Send promotional emails, offers, and newsletters (you may opt out at any time) • Improve our website, products, and customer experience • Detect and prevent fraud, unauthorized access, or other illegal activity • Comply with applicable laws and regulations • Analyze usage trends to better understand how customers interact with our site

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Service providers who assist us in operating our website and conducting our business (e.g., payment processors, shipping carriers, email marketing platforms), under confidentiality agreements • Law enforcement or government agencies when required by law or to protect our rights • Business partners in the event of a merger, acquisition, or sale of assets, in which case you will be notified

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device. We use: • Essential cookies: necessary for the site to function properly • Analytics cookies: to understand how visitors use our site (e.g., Google Analytics) • Marketing cookies: to deliver relevant advertisements and track campaign performance You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. By continuing to use our site, you consent to our use of cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are typically retained for a minimum of 7 years for tax and accounting purposes.

7. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information: • Access: Request a copy of the personal information we hold about you • Correction: Request that we correct inaccurate or incomplete information • Deletion: Request that we delete your personal information, subject to legal obligations • Opt-out: Unsubscribe from marketing communications at any time via the unsubscribe link in any email or by contacting us directly • Data portability: Request your data in a structured, machine-readable format To exercise any of these rights, please contact us using the information in Section 11.

9. Children’s Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Wall 2 Wall Building Supply Website: w2wbuildingsupply.com Email: info@w2wbuildingsupply.com